We are temporarily closed in response to the COVID-19 outbreak.
Updated May 16th, 2020
We’ll be reopening soon – hope you’re excited as we are!
We’ll be announcing all our plans on Tuesday, so stay tuned, there’s a lot we need to do to get ready.
Updated April 9th, 2020
Auto Rebilling Memberships
No one will be charged for anything on April 10th – no memberships, no freezes, no account items – unless they’ve specifically asked us to keep billing them during the closure.
Everyone who has a prepaid membership will have their membership extended by at least the amount of our closure time.
Credits and Refunds
Please be aware that, except for cash transactions, we are charged a fee to process payments and a fee to refund payments – and with no income, we’re relying on volunteers to do all the behind-the-scenes things that still need to be done. We ask that you understand that for the time being, refunds will be honored minus a small processing fee to cover our expenses. All members billed on March 10th have a credit on their account. Credits will stay on your account indefinitely.
While we don’t have a date yet. We will be able to reopen but want to make sure we remain aware of our responsibility to our climbers, their friends, and their families. So when we have a date, we’ll be sure to let you know here.
If you’re interested in continuing your membership or contributing some other amount during the pandemic, please click the button below — and thanks so much!
Updated April 7th, 2020
In light of recent events regarding the COVID-19 virus, we’ve made the decision to temporarily close operations through at least the end of April.
This is a temporary closure and the situation is fluid, so we will be reassessing this decision as new information becomes available.
In the meantime, we are freezing all monthly memberships and extending pre-paid memberships during the closure.
You are the community that built this gym and without you, we would not exist. We’re sorry to have to take this step, but feel it’s the responsible thing to do for our community. This was a hard decision as it affects not only you but all the staff who work at the gym.
Please stay healthy and climb strong,
– All of us at the Cleveland Rock Gym