Updated April 9th, 2020
Auto Rebilling Memberships
No one will be charged for anything on April 10th – no memberships, no freezes, no account items – unless they’ve specifically asked us to keep billing them during the closure.
Everyone who has a prepaid membership will have their membership extended by at least the amount of our closure time.
Credits and Refunds
Please be aware that, except for cash transactions, we are charged a fee to process payments and a fee to refund payments – and with no income, we’re relying on volunteers to do all the behind-the-scenes things that still need to be done. We ask that you understand that for the time being, refunds will be honored minus a small processing fee to cover our expenses. All members billed on March 10th have a credit on their account. Credits will stay on your account indefinitely.
While we don’t have a date yet. We will be able to reopen but want to make sure we remain aware of our responsibility to our climbers, their friends, and their families. So when we have a date, we’ll be sure to let you know here.